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40 Eastbourne Terrace, Paddington, London W2 6LG, UK – 0333 666 2323
I have just started my Pension scheme and chose Smart and I am so pleased with my choice. About a month ago I decided to set up my scheme with my employer not only to do my Pension, but I am also the person who manages the Pension scheme on behalf of my employer. The service that I have received from Sonia has been first class. She has been patient and taken me through the process step by step to ensure it has been set up correctly both from my point of view and also the employers. Thank you for your wonderful service Sonia, it is rare these days to find helpful customer service agents as you over the telephone that actually follow through. You have given me the confidence to proceed with this correctly. Best wishes
I like the product and the layout online, it's fairly user friendly. I have successfully managed to get our workplace pension up and running and we are fully compliant, which is great. I have had very good responses from customer service via email and they have always resolved any issues or queries I have had. Zsuzsanna in particular is a star. However, the issue I have is that no one picks up the phone. I don't want to leave a voicemail - I only work 4 hours a day and 9 times out of ten by the time the message has been picked up I've left the office for the day. I had a query about maternity pay calculations and it's taken me over a week to get it corrected because the communication is so slow. The girls I've spoken to have been incredibly helpful and patient but it takes far too long to get a simple answer, which makes the whole experience quite painful at times. When I need assistance, I just want to speak to a person.
42-44 Grosvenor Gardens, Belgravia, London SW1W 0EB, UK – 0345 013 6525
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